NPT believes customer and patient experience is essential for a successful business. We are passionate in delivering best and reliable service, working closely with our customers in meeting their requirements.

Our major customers include Ambulance Victoria, HealthShare NSW, Monash Health, Alfred Health, Austin Health, Barwon Health, Eastern Health, Epworth HealthCare, Mercy Health, Monash Health, Northern Health, St John of God Health Care, Southwest Healthcare, Western District Health Service, Peel Health, Hollywood Private, HBF, TAC and WorkSafe.

Patient Experience

NPT prides itself on delivering the highest quality patient care. Patients transported by NPT can expect the following:

  • Confidentiality of personal and medical information
  • To be treated with respect and dignity
  • Religious, cultural, and ethnic beliefs and practices respected
  • Be cared for by our team of highly qualified staff
  • To be transported in a clean and safe environment

What Our Customers Say

“I was in so much pain, and their communication was supportive, reassuring, and ‘just really lovely.’ It was so nice to have been transported by such lovely young people.”

– patient

“The transfers went extremely well. Thanks so much. We can always rely on NPT to be responsive and professional. Thank you for coordinating these transfers at very short notice. Please extend our thanks to everyone involved. This demonstrates why NPT have such good relationships with their customers. Well done.”

– customer

“My sincere gratitude to the crew who assisted my mother yesterday after her fall. They were extremely helpful and caring and made my mother feel comfortable. They went way beyond our expectations and left my mother feeling very well looked after. My mother has not stopped praising these lovely ladies to all and sundry. Thank you so much, please know that our family sincerely appreciates your assistance.”

– patient’s family

Book with us

National Patient Transport (NPT) is a leading private provider of Non‑Emergency Patient Transport, committed to delivering best patient and customer experience, safely and efficiently.