Late last year, NPT received a letter from Chief Executive Carmen Rechbauer on behalf of NSW HealthShare. The letter read as follows:

“I am writing to acknowledge the support of National Patient Transport (NPT) in the state’s response to the COVID-19 pandemic.

HealthShare NSW Patient Transport Service (PTS), with the assistance of NPT, has played a critical role in ensuring the safe, timely and clinically appropriate transport of people who have been confirmed or suspected of having COVID-19.

In particular, your role in operating the COVID-19+ Discharge Shuttles provided much needed support to the health system, significantly easing pressure and improving patient flow. To date, a total of 2,156 people have been transferred home using the shuttles –a remarkable achievement that has been recognised throughout the system.

I’ve been told that NPT, particularly your NSW Operations Manager, Adam Orchard, was extremely responsive to our team’s requests, working tirelessly to deliver large-scale commitments in a short timeframes. Could you please pass on my sincere gratitude to Adam and all of your staff who have supported the efforts over the last 18 months?

The pandemic tested us all in many ways and while we have not reached the finish line yet, the future is looking much brighter. I hope you and your teams are able to enjoy some well-deserved time
off during the upcoming holiday season.

Thank you once again for your continued support.”