National Patient Transport

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careersrole definitions

Patient Transport Officer (PTO)

A PTO provides non-emergency transport and care of low acuity patients. Low acuity patients are those requiring transport for non-acute, chronic illness or disability.

  • Certificate III in Non-Emergency Patient Transport
  • Full Drivers licence
  • Desired Attributes

Ambulance Transport Attendant (ATA)

An ATA provides non-emergency client care and transport services for low to medium acuity patients.


  • Diploma of Paramedical Science (non-emergency), or
  • Diploma of Paramedical science (ambulance)
  • Full drivers licence
  • Desired Attributes

Critical Care Registered Nurse

A Division 1 Registered Nurse who also holds a critical care qualification and 5 years post graduate experience in ICU or emergency nursing


  • Bachelor of Nursing degree
  • Postgraduate Critical Care Qualification
  • Current ACLS Certificate
  • Full drivers license
  • Desired Attributes

Customer Service Operators

Customer Service Operators work within the NPT group Operations Centre, and arrange metropolitan and regional transportation for clients. Customer Service Operators answer transport booking enquires and can advise customers of the transport service which is right for them. Operators also enter online and faxed transport requests into a computer aided dispatch system.


  • Experience delivering superior customer service in a high call volume environment
  • Desired Attributes

Desired Attributes

  • a good level of health and fitness
  • be of good character
  • the capacity to control emotions in stressful situations
  • highly developed communication skills
  • the ability to work both autonomously and as part of a team
  • effective analysis and problem solving skills
  • a high level of interpersonal awareness
  • the ability to follow instructions and guidelines
  • clear decision making, judgement skills and the ability to act quickly
  • Flexibility with working hours