careersrole definitions
Patient Transport Officer (PTO)
A PTO provides non-emergency transport and care of low acuity patients. Low acuity patients are those requiring transport for non-acute, chronic illness or disability.
- Certificate III in Non-Emergency Client Transport, or
- Certificate III in Paramedical Science (non-emergency)
- Full Drivers licence
- Desired Attributes
Ambulance Transport Attendant (ATA)
An ATA provides non-emergency client care and transport services for low to medium acuity patients.
Requirements
- Certificate IV Health Care (ambulance), or
- Diploma of Paramedical Science (non-emergency), or
- Diploma of Paramedical science (ambulance)
- Full drivers licence
- Desired Attributes
Registered Nurse Division 1 (RN1)
By obtaining ATA qualifications, a RN1 will be employed as an ATA to provide care for low to medium acuity patients.
Requirements
- Bachelor of Nursing degree
- Current BCLS Certificate
- Manual drivers license
- Desired Attributes
Customer Service Operators
Customer Service Operators work within the NPT group Operations Centre, and arrange metropolitan and regional transportation for clients. Customer Service Operators answer transport booking enquires and can advise customers of the transport service which is right for them. Operators also enter online and faxed transport requests into a computer aided dispatch system.
Requirements:
- Experience delivering superior customer service in a high call volume environment
- Desired Attributes
Desired Attributes
- a good level of health and fitness
- be of good character
- the capacity to control emotions in stressful situations
- highly developed communication skills
- the ability to work both autonomously and as part of a team
- effective analysis and problem solving skills
- a high level of interpersonal awareness
- the ability to follow instructions and guidelines
- clear decision making, judgement skills and the ability to act quickly
- Flexibility with working hours
